Treating Our Customers Fairly
At Inspire Digital Ltd, we are committed to offering our customers the highest possible standards of service.
OUR COMMITMENT TO CUSTOMERS:
- Provide you with clear information about the service we offer, including any fees or charges.
- Continually aim to understand your business needs, preferences and circumstances in order for us to narrow down the selection of options that may be available to you.
- Source the most appropriate supplier that we consider suitable for your business, and that you can afford (based on the information provided and is available to us).
- We will tell you if we cannot find an option we consider suitable.
- Aim to keep you fully informed in a clear and fair manner that is unambiguous and not misleading.
- Encourage you to ask questions, if there’s something that you do not understand.
- Work hard to ensure that service and risk information remains clear and prominent at all times.
- Provide you with details of our formal complaints procedure should you be dissatisfied with our service.
HOW YOU CAN HELP US:
To help us give you the service that you require, we will ask you to:
- Tell us as much as possible about your business, to enable us to properly assess which supplier will best suit your needs.
- Let us know if there is any aspect of our service, or of a solution we have discussed that you don’t understand.
- Tell us if you think there are ways we can improve our service.
For feedback,please forward your comments to: firstname.lastname@example.org.
Or write to us at: Inspire Digital, The Townhouse, 114-116 Fore Street, Hertford, SG14 1AJ
Thank you for choosing Inspire Digital Ltd.